We do our best to ensure that your mirror and dressing table is packed and shipped as safely as possible. However, a mirror or dressing table is still a fragile product and can be damaged upon delivery due to careless handling of your package.

To help you quickly, we have developed a returns form where you can immediately report your damage. You can find the form by clicking on the following link:

https://brightbeautyvanity.returnless.com/en

Please note that it is important to file a report with us within two weeks of receiving your mirror.

If you choose to call us or send a message on one of our social media profiles, we still ask you to complete the form above. Please note that we will usually process your report within one to two business days.

We ship to all countries within the European Union (EU) including:

The Netherlands
Belgium
Denmark
Germany
Cyprus
Estonia
Finland
France
Hungary
Ireland
Italy
Croatia
Latvia
Lithuania
Luxembourg
Malta
Austria
Poland
Portugal
Romania
Slovenia
Slovakia
Spain
Czech Republic
Sweden

We ship to countries outside the EU (like England or Switserland) with surcharge.

We ship mirrors with DPD or FEDEX, you can find the estimated delivery time in working days for each country below.

For large or extra fragile shipments we might use a pallet freight delivery services, which usually take five to eight working days to deliver depending on your location.

Shipping within the EU (European Union) is always free of charge.

No, our products are delivered to the entrance of your home (door to door).

Yes. The return of our make up organisers and most mirrors is free of charge.

The return costs of our Vanity Stations and dressing tables are €99 due to size and weight.

The return costs of our Anastasia XL and Anisha XL mirrors are €49 due to their size and weight.

You have 14 days to return your order.

You can submit a return request via the link below:

https://brightbeautyvanity.returnless.com/en

You have 14 days to return your order.

Pre-ordering means that we don’t have an item in stock at that given moment. By placing a pre order you make sure that when we get the product back in stock you will receive it. That way you won’t miss out on a re-stock.

Placing a pre-order also means that your product will take longer to arrive (because we don’t have it in stock at that given moment). The estimated shipping date is indicated on the product page.

We offer multiple safe paying options.

Please take a look at this page for all our paying options:

https://www.brightbeautyvanity.com/en/service/payment-methods/

You can direct message us on our Instagram page (@BrightBeautyVanity), through chat (7:30-22:00) or you can send an e-mail to [email protected].

You have a standard two (2) year manufacturer's warranty.

You can submit a warranty request using the form below:

https://brightbeautyvanity.returnless.com/en

We usually respond to a warranty request within 1-3 business days.

We always do our utmost to resolve your complaint as quickly and in a customer-friendly manner as possible. Complaints can be reported via the contact details on the contact page.